Nobody works more than 40 hours/week. Get a life!
We consistently evaluate and improve every aspect of our business.
We care about each other and have each others’ backs.
How might we deliver amazing customer experiences while achieving our own financial goals and dreams, living balanced lives, and making meaningful contributions to society?
Mortgage Trust, Inc. is an employee-owned company.
We employ 10 loan officers (LOs), 10 loan processors and 10 loan officer assistants. Every LO works with their own processor and assistant. This allows the LOs to spend a majority of their time engaging in revenue-generating activities (meeting with referral partners, calling past clients, etc.) and very, very little time on any administrative or processing duties.
Our loan officers close an average of $2.5MM in loan volume each month and earn an average of $390,000 per year. They are all being coached by a professional life/business coach. Each of the LOs participates in monthly sales meetings, which are facilitated by a professional coach or consultant.
In addition to underwriters (one of whom acts as our in-house account executive for loan scenarios), funders, doc drawers, post-closing specialists, compliance officers, bookkeepers, receptionists, etc., we employ:
Every Mortgage Trust support staff employee has well-defined Key Performance Indicators (KPIs) that are tracked and made public in the Mortgage Trust world. They spend at least one day every year job-shadowing all other departments and they have been exposed to everyone’s job functions. The MTI culture fosters the growth of our support staff with different roles, duties, responsibilities, etc.
Every Mortgage Trust employee knows, understands and believes in our Vision. In some form, we review the Vision each month and we update it on a regular basis. This is a living, breathing document; it’s not a document collecting dust in the back of everyone’s file cabinet.
All of the loans closed at Mortgage Trust are done through our warehouse line; we don’t broker any loans. We are a direct seller to Fannie Mae and/or Freddie Mac. Because of our high (90%+) pull-through rate, we deliver loans to Fannie and Freddie on a mandatory basis to maximize profitability. We are delegated to underwrite all products and programs for all investors.
Because we are so efficient at closing loans, we have the time to build an amazingly fun culture at Mortgage Trust. We have a yoga instructor and a meditation guru come into our office weekly. We have a variety of athletic teams in which our employees can participate: Hood to Coast, softball, bowling, etc. Each quarter we have a team-building event. The crew gets away from the office to do things like Portland Bubble Soccer, archery tag, go-kart racing, scavenger hunts in downtown Portland, pub crawls, karaoke, etc. Finally, our employees get to participate in a monthly ‘service,’ such as massage, car detailing, etc.
All of our employees work no more than 4 days per week. Our support staff employees are paid for full-time, even though they are only working 32 hours per week. Because our processes are so sound, there are no negative impacts to loan files because of this policy. Nobody works in the evenings or on the weekends. A majority of our employees have Life Plans. All of our employees have comprehensive financial plans. To help ensure our employees secure a better financial future, Mortgage Trust matches 25% of all 401k contributions.
In an effort to give back to the community in which we live, Mortgage Trust partners with a charitable organization. Our employees donate a total of 5,000 hours each year to this organization. We also generate a total of 2,000 toys, books and articles of clothing for Doernbecher Children’s Hospital through our annual Thanks & Giving event, which is attended by 500 people every year.
Mortgage Trust, Inc.
4386 SW Macadam Avenue
River Forum Two, Suite 401
Portland, OR 97239
Office: 503.282.5626 | Fax: 503.288.1875